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Shop safely on Vinted

Vinted is a marketplace where you can buy pre-loved clothing from other members. Below are the tips and policies for making headache-free deals.

Refunds and Returns

We will give you a full refund if your order doesn't arrive, is damaged, or not as described.

Shopping on Vinted is Safe

We'll only release the payment to the seller once you've received your order and you're happy with it. If not, you'll have 2 days after delivery to submit a claim to our support team - orders must be returned within 5 days for a refund to be approved.

Step-by-step Support

From start to finish, our support team is here to help with any worries, queries or even if you just fancy a chat!

Want more info? Check out our FAQs.
Meeting a Vintie to close a deal is 100% safe - you just need a little common sense.

Choose a meeting place

Consider meeting in a public place, like a shopping mall or a restaurant. Choose an area with more people, don’t be alone. Only meet at daytime.

Meet & Pay

Check out the item, make your mind up about it, and meet a fellow Vintie! All in-person sales are final. Pay in cash, but only after you’ve inspected and decided to buy the item.

Done!

Remind the seller to mark your order as sold, and you’ll be able to leave feedback for each other.

For more info, read our tips for shopping nearby.