We take your safety seriously
Vinted is focused on maintaining a high standard of personal security for our members. We work proactively to create tools and policies that help our community thrive – whether you’re buying or selling. Here’s what you should know about our key safety processes.
When you pay through Vinted, our mandatory Buyer Protection is applied to your order. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Learn how we calculate the Buyer Protection fee
We’ll issue a refund if your item doesn't arrive, arrives damaged, or is not as described. You have 2 days to submit a claim. Unless agreed otherwise, the buyer covers return fees. Find out more about Vinted’s refund and returns policy.
All Vinted payments are encrypted. They’re handled by our trusted partner Mangopay, whose secure technology makes sure money is sent and received safely and reliably.
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution. For quick tips, visit the Help Centre.
We proactively run systems that spot inappropriate content. Much like the spam filters in your email, they work to automatically block suspicious content in messages.
Behind the scenes, we use predictive analysis to try to detect suspicious activities, announcements, or orders, such as illegal or hazardous products. Our team strives to respond early with effective tools.
We help build trust within our community
Vinted’s secure messaging tool helps you find out every detail about the item you’d like to purchase. You can message any member – just remember that you’ll instantly increase their trust in you by being polite and considerate.
Vinted members can leave feedback for each other only after a completed order – so the feedback you see on people’s profiles is based on actual experiences. Take a close look at the feedback left by other members, and remember to leave feedback after an order to receive it in return.
To instantly boost your trustworthiness, take a moment to verify your account on Vinted. If you’d like to see whether another member has verified their account, simply click through to their profile.
Good to know
Learn more about ways of evaluating if a seller can be trusted, getting extra information on items, and making safe payments.Learn to shop safely >
Get tips on building a trusted profile, communicating with buyers, and eliminating all obstacles to a successful sale.Learn to sell safely >