Shipping timelines within the UK are no longer extended
10 June 2020

All integrated local shipping providers are returning to full service in the UK. Shipping and order-confirmation deadlines are no longer extended.

Ship items using these providers

Royal Mail and Hermes are available for sending Vinted parcels within the UK. For more information on available shipping options, see our Price List.

Shipping providers have put safety measures in place to help protect the health of postal workers and customers at pick-up/drop-off points:

• You’ll have to keep at least a 2-metre distance in the queue and the number of people allowed inside the post office may be limited to ensure distancing.
• You’ll need to present a relevant ID when picking up a parcel as usual, but you won’t need to sign anything.

Always remember to follow safety guidelines and comply with your local government regulations. Prioritise your health and the health of those around you. Visit our dedicated COVID-19 Help Centre page to learn more.

Updated shipping and order-confirmation deadlines

As a result of shipping providers moving from delayed to full service, deadlines are resuming and we’re moving back to our usual terms and conditions. Here are the live shipping and order-confirmation deadlines:

• Sellers have 5 working days to ship an item after it’s sold
• Buyers have 2 days after receiving an item to mark “Everything’s OK” or “I have an issue”

These deadlines apply to all orders from today onwards. If you have an order in progress, you will have 5 working days from today to ship the item (regardless of when the order was placed). If you recently received an item, you will have 2 days from today to confirm that everything’s OK.

Please make sure you complete these actions within the updated deadlines. As usual, orders that aren’t shipped within the deadline will cancel automatically.

Sell and buy within the UK now

Take advantage of local shipping! Upload, sell, and buy items to your heart’s content.


Advice for your health, safety, and wellbeing
30 March 2020
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Trade with care

Check your local government guidelines and shipping provider advice regularly to see if it’s safe to ship or collect items. Be aware that there may be fines or other penalties for people who don’t follow these guidelines. If you’d prefer to pause trading for now, you can switch on holiday mode.

Combine trips

If your local government guidelines allow you to ship items, then please combine going to the pick-up/drop-off point with a necessary trip (e.g. food shopping or going to the pharmacy). In general, avoid multiple trips out of the house and always follow your local government guidelines on movement.

Practise social distancing

If you leave the house for any reason – including to drop off or pick up parcels – make sure you stay at least 2 metres away from other people. Don’t leave the house if you’re feeling unwell. Take extra care if you live with someone in a high-risk group.

Wash your items

As usual, if you’re selling second-hand items always wash them before sending them. If you’ve bought an item, wash it after you receive it.

Stay active

Vinted is still open for you. If you’re stuck at home, make use of your time and get decluttering! You can chat, list, save favourites, and reserve items. As always, it’s a good idea to stay in touch with your buyers to let them know what’s happening with their orders.

Remember hygiene

Wash your hands regularly and thoroughly for at least 20 seconds. Avoid touching your eyes, nose, and mouth. Cover your mouth and nose with a tissue when coughing or sneezing, and throw the tissue away immediately and wash your hands straight away afterwards. If you don’t have a tissue to hand, you can use your upper sleeve or the inside of your elbow (not your hands).

Share facts, not fiction

Check the sources of information you get online, through social media, or from family and friends. Please don’t share medical misinformation via messages or forum posts (see our forum rules here). Keep up-to-date with the facts via public health authorities like the World Health Organization.

Look after yourself and others

If you catch yourself feeling stressed or anxious, consider taking a break from the news and social media. Prioritise your health and the health of your community by following local government guidelines and international recommendations.

Stay connected

In these times, it’s vital to connect with your community. Look out for your neighbours from afar, and check in with family and friends via calls and messages. We’re in this together.

Please note: We highly recommend that you don’t buy items outside our payment system. These transactions are not secure because they require you to exchange personal information, which can result in scams or fraud. Please don’t meet to exchange items and/or payment in person during movement restrictions.

For more information on the current situation and how it impacts your Vinted experience, please visit the Help Centre.


Stay safe at home
25 March 2020
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We’re currently adjusting our platform based on the current situation and the latest official guidelines. Some shipping services are temporarily disrupted, which might affect your current orders and could result in delayed delivery times.

Whenever possible, please avoid making a special trip just to drop off or pick up a parcel – only visit the post office or pick-up/drop-off point while you’re out food shopping or en route to the pharmacy. Prioritise your health and the health of your community by staying safely at home and limiting in-person social contact with others.

For detailed information on shipping service availability, you can check the website of your selected shipping provider.

You’ll find the answers to your questions in our FAQ. We’re constantly updating this page to address your concerns about the current situation and how it impacts your Vinted experience.


Shipping services may be disrupted
23 March 2020
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Please be aware that recent events may impact the availability of pick-up and drop-off points in the UK. This may also affect your current orders.

We’re working closely with our shipping partners to find solutions as quickly as possible. We’ll let you know as soon as we have more information. If you have any questions, you can contact us here.

For more detailed information on shipping service availability, you can also check the website of your selected shipping provider.


Hermes are updating postage fees
10 June 2019
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Hermes postage fees are changing on 10 June 2019.

This is a routine price update based on changes in Hermes’ operations costs.

Here’s an overview of the fee changes:

ParcelShop2Address (Parcel Shop drop-off → delivered to address)

Parcel size Previous cost / Updated cost
Large letter £2.79 / £2.90
Small £2.79 / £2.90
Medium £3.99 / £4.10
Large £5.99 / £5.70

ParcelShop2ParcelShop (Parcel Shop drop-off → delivered to Parcel Shop)

Parcel size Previous cost / Updated cost
Large letter £2.69 / £2.80
Small £2.69 / £2.80
Medium £3.75 / £3.80
Large £5.29 / £5.40


For more information on postage costs, please see our Price List.


We’ve removed the item comments section
28. March 2019

Today we removed the comments section from item listings, because most of our members weren’t using it.

If you want to know more about a particular item, tap the 'Ask Seller' button in a listing to start a private message conversation – just as you normally do.

You can still ask as many questions as you like, and now the comments section is gone there’s more space on your screen for images and other useful information.


An update to our Cosmetics Policy
21. March 2019

To increase the safety of everyone on Vinted, we will no longer allow the sale of certain cosmetics, perfume, or beauty supplies which could potentially be harmful to our members’ health.

Following this change, the sale of all cosmetics, perfume, and beauty supplies that are not in their original sealed packaging will no longer be allowed on Vinted.

We therefore ask you not to list perfume, makeup, creams, lotions, and hair-care products that have already been used and that are not in their original sealed packaging.

Makeup sponges, cosmetic brushes, and used applicators in opened original packaging can’t be sold, either – even if they’ve had no contact with the skin.

Note that cosmetics, perfume, and beauty supplies that have been only used once also fall under this rule.

For more information concerning these changes, please see our Catalogue Rules and FAQ.