Advice for your health, safety, and wellbeing
3 November 2020
Trade with care
Check your local government guidelines and shipping provider advice regularly to see if it’s safe to ship or collect items. Be aware that there may be fines or other penalties for people who don’t follow these guidelines. If you’d prefer to pause trading for now, you can switch on holiday mode.
If your local government guidelines allow you to ship items, then please combine going to the pick-up/drop-off point with a necessary trip (e.g. food shopping or going to the pharmacy). In general, avoid multiple trips out of the house and always follow your local government guidelines on movement.
Practise social distancing
If you leave the house for any reason – including to drop off or pick up parcels – make sure you stay at least 2 metres away from other people. Don’t leave the house if you’re feeling unwell. Take extra care if you live with someone in a high-risk group.
Wash your items
As usual, if you’re selling second-hand items always wash them before sending them. If you’ve bought an item, wash it after you receive it.
Vinted is still open for you. If you’re stuck at home, make use of your time and get decluttering! You can chat, list, save favourites, and reserve items. As always, it’s a good idea to stay in touch with your buyers to let them know what’s happening with their orders.
Wash your hands regularly and thoroughly for at least 20 seconds. Avoid touching your eyes, nose, and mouth. Cover your mouth and nose with a tissue when coughing or sneezing, and throw the tissue away immediately and wash your hands straight away afterwards. If you don’t have a tissue to hand, you can use your upper sleeve or the inside of your elbow (not your hands).
Share facts, not fiction
Check the sources of information you get online, through social media, or from family and friends. Please don’t share medical misinformation via messages or forum posts (see our forum rules here). Keep up-to-date with the facts via public health authorities like the World Health Organization.
Look after yourself and others
If you catch yourself feeling stressed or anxious, consider taking a break from the news and social media. Prioritise your health and the health of your community by following local government guidelines and international recommendations.
In these times, it’s vital to connect with your community. Look out for your neighbours from afar, and check in with family and friends via calls and messages. We’re in this together.
Please note: We highly recommend that you don’t buy items outside our payment system. These transactions are not secure because they require you to exchange personal information, which can result in scams or fraud. Please don’t meet to exchange items and/or payment in person during movement restrictions.
For more information on the current situation and how it impacts your Vinted experience, please visit the Help Centre.