We at Vinted would like to share with you some upcoming changes to our team’s communication with all you members. There are some important changes coming to Vinted:
1. From now on, all official information and announcements about new features will be posted on our brand new Infoboard (About Vinted >> Infoboard). This will help you find all important Vinted news quickly and easily. The latest announcements will always appear at the top, and you’ll find the older ones in the archive. You’ll be able to give us a lot more constructive feedback, right from Infoboard, by clicking a button and taking a quick survey.
2. Our Help Center will become your first point of contact for questions. We aim to improve and update it every day - it already contains answers to questions that you face most often. In cases where you can’t find the information you need, or face a specific issue, we’ll always make sure you’ll find the “Contact support“ button to get help from our team.
3. Lastly, there will be a change in the forum. The Vinted team will no longer be answering your questions in the forum from November 5 2016. We know how important the forum is for you, and it will remain a platform for member-to-member communication - but the forum will change place. From November 5, the forum box that contains the newest topics will be removed from Vinted’s feed, as we won’t be posting updates there any longer. You’ll find every forum topic under Browse >> Community.
These changes are to help make Vinted more efficient, and our top management are certain they will benefit our whole community. Don’t worry – you’ll never miss important information. It will just be delivered in a different and hopefully more efficient way!