Vinted Refund Policy

• This refund policy applies to all purchases made via the “Buy now” button with Buyer Protection applied for a fee. If you haven’t used “Buy now”, you’ll need to contact the seller directly about a refund.
  
  
• This refund policy applies when buying from standard members. If you’ve purchased from a Pro seller on Vinted, please refer to our Pro Refund Policy instead.
  
  
• This refund policy also applies to purchases with our Electronics Verification service or Item Verification service. 

You can request a refund if one or more items in your order seem significantly not as described. 

How to request a refund

1. Press I have an issue in the conversation screen once you’ve received the order
2. Take photos and add details to support your claim. Include pictures of:
• The item and the issue you’re reporting
• The outer and inner packaging
• Any visible damage to the packaging 
3. Wait for the seller to review your claim 

After you request a refund

• Single listing (one or more items sold together in the same listing)
• The seller may offer a full refund and let you keep the item(s)
• The seller may offer a partial refund and let you keep the item(s)
• Or, you may need to return everything from the listing to get a refund. You’ll receive a refund once the seller receives the returned item(s) and confirms everything is OK
• Bundle order (multiple listings bought together)
• You need to return the reported item(s) to get a refund. You don’t need to return the whole bundle unless the entire order is SNAD; in that case, all items must be returned. You'll receive a refund once the seller receives the returned item(s) and confirms everything is OK
• Items that are confirmed counterfeit don’t need to be returned to receive a refund

We recommend keeping the packaging until your request is resolved. If needed, we may ask for extra photos to review your claim — without them, we may not be able to issue a refund.

You can request a refund if you purchased a bundle of multiple items from a seller, but one or more items are missing from the order.

How to request a refund

1. Press I have an issue in the conversation screen once you’ve received the order
2. Take photos and add details to support your claim. Include pictures of:
• The item(s) you received
• The outer and inner packaging
• Any visible damage to the packaging 
3. Wait for the seller to review your claim

After you request a refund

• Sellers may choose to refund you for the missing items and let you keep the other items in the bundle.
  
  
• Or, you may need to return the remaining items to get a refund. You’ll receive a refund once the seller receives the returned items and confirms everything is OK.

We recommend keeping the packaging until your request is resolved. If needed, we may ask for extra photos to review your claim — without them, we may not be able to issue a refund.

You can request a refund if the order was reportedly delivered, but you never received it. 

How to request a refund

1. Press I have an issue in the conversation screen when we notify you that the order should have been delivered
2. Add details to support your claim 
3. Wait for our team to review your claim

After you request a refund

• We may need to investigate the loss further with the shipping company. This may take several weeks, but your payment will be safe while the order is suspended.
  
• You’ll receive a refund if the loss is confirmed.

You can request a refund if the order seems to be lost in transit. 

Note: The order may still arrive within 25 business days from shipping. We can’t start the investigation or refund process until:

• The tracking status changes to “Parcel seems to be lost” or
• More than 25 business days have passed since the order was shipped 

How to get a refund

1. Wait for our notification that the order status seems to be lost, or until more than 25 business days have passed since shipping 
2. Press I have an issue in the conversation screen, and add more details to confirm you haven’t received the order

After you request a refund

• We may need to investigate the loss further with the shipping company. This may take several weeks, but your payment will be safe while the order is suspended.
  
  
• You’ll receive a refund if the loss is confirmed.

You can request a refund if the order seems to have been damaged in transit. 

How to request a refund

1. Press I have an issue in the conversation screen once you’ve received the order
2. Give photos and details to support why you think the item has been damaged in transit. Include pictures of:
• The item and the issue you’re reporting
• The outer and inner packaging
• Any visible damage to the packaging 
3. Wait for our team to review your claim

After you request a refund

• We may need to investigate the damage further with the shipping company. This may take several weeks, but your payment will be safe while the order is suspended.
  
• You’ll receive a refund if the damage during shipping is confirmed. In such a case, the whole bundle with all items should be returned in order to receive the refund.
  

We recommend keeping the packaging until your request is resolved. If needed, we may ask for extra photos to review your claim — without them, we may not be able to issue a refund.

You are eligible for a refund if the order couldn’t be delivered and is returned to the seller.

1. The order status will update automatically if the order is returning to the sender due to delivery issues
2. Please wait for the seller to receive the return

You’ll receive a refund automatically once the seller receives the return and confirms everything is OK. 

When an order is accepted, or no issues are reported in time, your payment is issued to the seller. This means the order is completed on Vinted, and refunds are no longer possible.  

Always request a refund and suspend the order within the 2-day order confirmation period if there’s an issue with your purchase.

If an item matches its description but doesn’t fit or doesn’t suit you, it is not eligible for a return or refund under our refund policy. 

You can still ask the seller if they’re willing to accept a return, but keep in mind that it’s their decision whether to accept it or not.

Only items that are significantly not as described are eligible for a refund. If an item has minor differences from the listing that don’t affect its look or use, it is not eligible for a return or refund under our refund policy. 

You can still request a refund and explain why you believe something is significantly not as described, but the seller may dispute your claim. 

Items that have been used extensively or damaged after a successful delivery are not eligible for refunds or returns. 

It’s OK to check something to see if it fits or works, but it shouldn’t be worn or used a lot and then returned.

You’ll get a full refund if the order is confirmed as lost, damaged, or not received. 

A full refund includes: 

• Buyer Protection fee
• Item price
• Shipping fee paid to get order
• (when applicable) Import VAT
• (when applicable) Fees paid for optional services — like Electronics Verification or Item Verification

If you’re returning items: 

• Item price — for any returned items
• Buyer Protection fee — for any returned items
• Shipping fee paid to get order
• (when applicable) Import VAT
• (when applicable) Fees paid for optional services — like Electronics Verification or Item Verification

Note that if you pay for return shipping, the return shipping costs will be deducted from your refund. 

If the order is lost or damaged during return but is packed properly, you won’t be charged for return shipping costs. 

If the seller offers a partial refund:

• Partial item price — as agreed with the seller
• Buyer Protection fee — relative to item price 
• (when applicable) Full refund of import VAT

If the seller offers a full refund:

• Item price — for any reported items
• Buyer Protection fee — for any reported items
• Shipping fee paid to get order
• (when applicable) Import VAT
• (when applicable) Fees paid for optional services — like Electronics Verification or Item Verification