Parcel didn’t arrive
Most parcels arrive in 5 business days (or 10 business days for international shipping). However, delivery times can sometimes take longer.
Please track your parcel to see if it’s on the way. Here’s what you can do if the tracking details aren’t available.
If the parcel isn’t delivered during the estimated delivery time, we’ll inform you about the delay and provide an updated delivery time. You can find the exact date in in the conversation screen, so you don’t have to calculate this yourself.
ImportantWe kindly ask you to stay patient — delivery times can vary, depending on the chosen shipping method.
Delivery time based on shipping method:
Integrated shipping (Vinted-generated shipping label)
If the tracking status appears stuck (both on Vinted and the carrier’s website), please wait up to 25 business days from the day the order was marked as “shipped”.
If 25 business days have passed, we’ll ask the buyer to confirm if:
- The parcel has arrived, they should press "Everything is OK" to complete the order and release the payment to you.
- The parcel hasn’t arrived, they should press "I have an issue" to cancel the order. You’ll then receive compensation, and the buyer will be refunded.
Orders from Pro sellers have an extended 14-day order confirmation period (under our Pro Refund Policy).
Custom shipping
If the tracking status appears stuck on the carrier’s website, please wait for 21 business days from the day the order was marked as “shipped”.
After 21 business days have passed, the order will automatically be marked as “delivered”. If your order still hasn’t arrived by that time, the buyer should report an issue within 2 days so that we can investigate the situation. If they fail to do so, the order will be automatically completed, and the payment will be released to you.
Orders from Pro sellers have an extended 14-day order confirmation period (under our Pro Refund Policy).
If the parcel was not delivered due to the carrier’s fault or if the buyer did not pick it up in time, the parcel will be returned to you.
If the carrier confirms that the parcel has been lost in transit, please contact us for further assistance and next steps.
If the buyer can’t find the parcel at the pick-up point, ask them to press “Contact us” at the end of this page to provide more details.
We’ll look into the issue and may also ask the carrier to investigate further.