Shipping on Vinted

When a buyer checks out using the “Buy now” button and chooses one of the integrated shipping providers available on Vinted, they’ll purchase a shipping label for the seller to send the order.

Note

If a buyer purchases an optional paid service for the order (like Item Verification or Electronics Verification), the order will be routed to the verification hub before reaching the buyer.

Integrated shipping is the only available option for items either purchased with the verification service or eligible for it, even if the service is not used.

Shipping providers for this method:

The UK is connected with the US and Australia. See under Good to know for information about sending and receiving items internationally.

Important

Unfortunately, selling and buying items isn’t available to/from some remote Australian islands and territories:

Unavailable locations in Australia

Norfolk Island NSW: 2899

Christmas Island WA: 6798

Home Island, Cocos (Keeling) Islands WA: 6799

Lord Howe Island NSW: 2898

How it works

Once the buyer selects and pays for an integrated shipping option at checkout, we’ll send a digital shipping label or code to the seller.

Sellers will see this information in their inbox along with instructions on how to send the order (for example, whether the label is digital or needs printing, where to drop off the parcel, etc).

Important

Once purchased, the prepaid Vinted-generated label must be used to send the order.
If a different label or the wrong shipping option is used, the order will be cancelled automatically.

Compensation & refunds

If you use this shipping method, you’ll agree to the shipping provider’s Terms and Conditions.

Buyers can request a refund through Vinted if there’s an issue with the order.
Sellers are compensated for lost or damaged parcels depending on the set compensation limits. Learn more about seller compensation when using integrated shipping.
Ownership of parcels: If you receive compensation for a lost parcel, or if a returned parcel remains uncollected after the deadline and any additional holding period, the ownership of the item and its contents transfers to Vinted Go UAB.

Delivery option availability

Sometimes, buyers may not be able to select certain delivery options due to:

Sellers’ postage settings — sellers can select the shipping providers convenient to them
Shipping provider limitations — some shipping providers can’t deliver larger parcels or deliver to certain postcodes, particularly in remote areas
Availability on Vinted — we may decide to add, remove, or temporarily disable certain shipping options if needed

Some carriers may be set as default in the seller’s profile, which means they cannot be turned off.

Once the buyer buys the item and pays for the shipping label, the selected shipping option cannot be changed. To use a shipping option, the order would need to be cancel and placed again.

Good to know

Sending items internationally

When selling internationally, you must comply with the local laws and regulations of the buyer’s country. This includes product safety, intellectual property, customs, and tax requirements. Check what you can send in our International transactions policy.

Receiving items from outside the UK

If you’re purchasing from a seller in another country, you're protected under the Terms and Conditions of the country where you’re registered. Additional costs like import VAT may apply – these will be shown at the checkout before finalising your purchase. Read more about customs fees, taxes, and charges in our International transactions policy.

FAQs

I have received the wrong order, what should I do?

Go to your order conversation screen and press ⓘ in the top-right corner. Then, select “Help”, choose the relevant problem, and reach out to us
Please attach proof of purchase so we can investigate your case more quickly

The buyer has received the wrong item, what should I do?

Ask the buyer to contact us to raise an issue via the conversation screen
If the buyer is not responsive, contact us yourself

Go to your order conversation screen and press ⓘ in the top-right corner. Then select “Help” and choose the relevant problem
Please attach proof of shipping so we can investigate your case more quickly

Tracking says “Delivered”, but the the parcel is not there