Chargebacks for Vinted purchases

As a buyer, you can request a chargeback for different reasons — for example, if you don’t recognise a payment or there’s an issue with your order. 

You still have the right to raise a dispute directly with your payment provider. However, if you open a dispute outside Vinted before contacting us, your account may be restricted, as per our Terms and Conditions.

We review each case individually before taking any action. If your account gets restricted, we’ll let you know. If you have a Pro seller account, a separate review process may apply. 

You can find more information in our Terms and Conditions. 

• Buyers have 2 business days from the delivery date to press “I have an issue” in their order. If they miss this deadline, the payment is automatically released to the seller, and we can no longer issue a refund.
• Your orders are only protected when they are completed through Vinted by using the "Buy now" button.