Contacts for dispute resolution

Please follow the appropriate channel to get support for your issue. We encourage you to reach out to us first to find an amicable solution.

For shipping and delivery issues, visit the Help Centre homepage and select the order you need help with. You can find more advice and ways to contact our support team, if needed.

For refunds, please contact us first and avoid opening disputes with your payment service provider. For more information, refer to chargebacks for Vinted purchases.

If we’ve taken action against your account or your listings but you believe it’s incorrect or there’s been a misunderstanding, you can make an appeal. You’ll find the appeal link in the Vinted inbox message or email with our official moderation decision.

Learn more about how to appeal a moderation decision and why it may have happened if:

• Your listing was hidden or deleted
• Your account was banned

Appeals must be made within 6 months of receiving the moderation decision, and a decision can only be appealed once.

For support with specific legal or regulatory issues, please contact our legal team: legal@vinted.co.uk

Learn more about points of contact for law enforcement agencies and other authorities

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If an issue cannot be resolved between us or you’re dissatisfied with the outcome of a dispute, you can consider external dispute resolution channels.

• Centre for Effective Dispute Resolution

  • Please find the application form here